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Frequently Asked Questions

 Q: Why does my snowboard still slides some when I use the SBStop Pad?

 A: You are probably starting off in an area that is a little too steep, start off in an area with less decline/slope and nearer to flat.  Also, you can change the placement of the SBStop™. See the User Guide for 3 different ways to place the SBStop™ beneath the snowboard to improve friction. 

 Q: Where can I get instruction sheet for the SBStop Product?

 A: Use this link for SBStop™:  User Guides 1 

 Q: What is the purpose of the Safety Cord?

 A: The Safety Cord must always be attached to the boot when snowboarding. The Safety Cord prevents the SBStop™ pad from moving outside small distance from the boot.  It will also keep the SBStop™ from completely disengaging from the boot and snowboard and getting lost in the snow.   

 Q: How long does it take to deliver the items I ordered?

 A: If you ordered any of our SBStop™ products, please allow 3-7 business days to ship.

 Q: Does SBStop™ accept Money Orders?

 A: Currently, SBStop™ only accepts Visa, MasterCard, and American Express payments.

 Q: What is the SBStop™ return address?

 A: SBStop™ items can be returned to:
           Attn: Return Department
           P.O. Box 7526
           Denver, CO 80207

 Q: My item was delivered broken or defective, how do I get a replacement or refund?

 A: If you received an item that was defective or broken, please contact us for a return authorization. Once you have received a return authorization please send the item back to us along with a packing slip and explanation for the return and we will get you a replacement or refund as quickly as possible.

 Q: How long do you accept returns from the date of purchase?

 A: While there may be extenuating circumstances, in most cases we accept returns up to 30 days after the date of purchase. With any return, it is best to contact us before returning.